Accessibility Statement

Accessibility Statement 

This accessibility statement applies to fleetportal.crowncommercial.gov.uk, the Crown Commercial Service Fleet Lease and Purchase quotation system.

This website is run by Crown Commercial Service.

How accessible this website is

We know some parts of this website are not fully accessible:

  • you may not be able to zoom in up to 300% without the text spilling off the screen;
  • you may not be able to navigate all of the website/application using just a keyboard;
  • you may not be able to navigate all of the website/application using speech recognition software;
  • you may not be able to listen to all of the website/application using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver);
  • an alternative for our home page video is not yet available;
  • the default colour contrast may not be sufficient in all areas ;
  • alternative text has not been added for all of the images;

Feedback and contact information

If you need information on this website in a different format like accessible PDF, large print, easy read, audio recording or braille:

  • Email: info@crowncommercial.gov.uk
  • Call: 0345 410 2222

We’ll consider your request and get back to you in 5 working days.

Reporting accessibility problems with this website

We’re always looking to improve the accessibility of this website. If you find any problems not listed on this page or think we’re not meeting accessibility requirements, contact our Web Services team at webservices@crowncommercial.gov.uk. 

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).

Technical information about this website’s accessibility

Crown Commercial Service is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

Compliance status

This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard, due to the non-compliances listed below:

Non-accessible content

The content listed below is non-accessible for the following reasons.

Non-compliance with the accessibility regulations

  • You may not be able to zoom in up to 300% without the text spilling off the screen
    • This fails WCAG 2.1 success criterion 1.4.10, (Reflow)
  • You may not be able to navigate all of the website/application using just a keyboard
    • This fails WCAG 2.1 success criterion 2.1.1 (Keyboard)
  • You may not be able to listen to all of the website/application using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver);
    • This fails WCAG 2.1 success criterion 4.1.2 (Name, Role, Value)
  • An alternative for videos may not always be available
    • This fails WCAG 2.1 success criteria 2.4.1 (Bypass Blocks) and 1.2.3 (Audio Description or Media Alternative (Prerecorded))
  • The default colour contrast may not be sufficient in all areas 
    • This fails WCAG 2.1 success criteria 1.4.3 (Contrast (minimum)) and 1.4.11 (non-Text Contrast)
  • Alternative text has not been added for all of the images
    • This fails WCAG 2.1 success criterion 1.1.1 (non-text content).
  • Some groupings of information may not be easy to identify
    • This fails WCAG 2.1 success criterion 1.3.1 (Info and Relationships)
  • It may not always be possible for you to easily identify errors
    • This fails WCAG 2.1 success criterion 3.3.1 (Error Identification)
  • Some information presented in columns and tables may be difficult to navigate
    • This fails WCAG 2.1 success criteria 1.3.1 (Info and Relationships) and 1.3.3 (Sensory Characteristics) and 2.5.3 (Label in Name) and 2.4.6 (Headings and Labels)
  • Some date entry and checkbox fields may not be usable
    • This fails WCAG 2.1 success criteria 3.3.2 (Labels or Instructions) and 4.1.2 (Name, Role, Value)
  • Some areas may be difficult to access when zoomed
    • This fails WCAG 2.1 success criterion 2.4.3 (Focus Order)
  • When tabbing through a screen the focus order may not always be correct
    • This fails WCAG 2.1 success criterion 2.4.3 (Focus Order)

We plan to resolve all of these issues by 31st March 2021.

What we’re doing to improve accessibility

We plan to fix all existing issues by 31st March 2021 and to continue to monitor and improve the system throughout its life.

Preparation of this accessibility statement

This statement was prepared on 7th October 2020. It was last reviewed on 7th October 2020. 

This website was last tested on 15th July 2020. The test was carried out by Cognizant.

We used a risk based approach to identify the 12 most-used and areas and areas with most important functionality within the system to decide on a sample of pages to test.